Responsible Social Gameplay Policy

SweepStorm LLC fully supports and endorses Responsible Gameplay, and We are committed to providing all of our customers with the essential information and resources necessary to help them play games responsibly on all sorts of gaming platforms, including Sweep Casino.

ALL CUSTOMERS OF Sweep Casino NEED TO UNDERSTAND THAT ALL OF OUR GAMES ON OUR PLATFORM ARE DESIGNED FOR ENTERTAINMENT PURPOSES ONLY. GAME COINS MAY NEVER BE REDEEMED FOR REAL MONETARY INSTRUMENTS OR ITEMS OF VALUE BY ANY PARTY. ALL PURCHASES AVAILABLE ON THE PLATFORM ARE INTENDED ONLY TO ENHANCE YOUR EXPERIENCE AND HELP YOU FURTHER ENGAGE AND ENJOY OUR GAMES.

Responsible Gaming Tools

At Sweep Casino, your safety and responsible gaming are our top priorities.

We offer a comprehensive set of tools designed to ensure your gaming experience remains enjoyable and under control. To explore these options, simply navigate to the "Player Limits" section in the menu.

Purchase Limits

Planning ahead and setting boundaries is key to responsible gaming. Our purchase limit tool allows you to set financial boundaries for your account. You can customize these limits for 1 day, 7 days, or 30 days, helping you manage your spending and keep it within your comfort zone.

Reality Check

It's easy to lose track of time when you're immersed in the excitement of gaming. Our Reality Check feature helps you stay aware of your playtime by scheduling reminders. You can set these alerts to appear every 1, 2, or 3 hours, giving you a moment to pause, reflect, and make informed decisions about your continued play.

Time-Out Period

Sometimes, taking a break is the best way to maintain a healthy balance. Our Time-Out Period tool allows you to temporarily suspend your account. Choose to take a break for 1 day, 7 days, or 30 days, ensuring you have the space you need to recharge and return to gaming with a fresh perspective.

At Sweep Casino, we are committed to promoting responsible and safe play. If you have any questions or need further assistance, our dedicated support team is always here to help. Reach out to us anytime to ensure your gaming experience remains positive and enjoyable.

By utilizing these responsible gaming tools, you can confidently enjoy all the excitement Sweep Casino has to offer while staying in control and prioritizing your well-being.

Our Commitment to Responsible Gaming

The large majority of online gamers know their limits, stick to them, and have a fun experience; unfortunately, a minority of them may lose track of time and money spent while gaming. At Sweep Casino, we have a commitment to protect this vulnerable minority and take our responsibility to problem gaming seriously.

Underage gaming is also strictly prohibited at our services and on our Platform. Our values call for putting the customer first, which is reflected within our socially responsible policy towards social gaming.

We have a number of measures in place to ensure that for our customers gaming remains a fun, safe leisure pursuit. This includes:

  • Self-exclusion programs
  • Training our customer service staff to recognize the signs of problem social gaming and addiction

For a continued fun and safe experience at Sweep Casino, follow these steps:

  • Do not hesitate to take a break.
  • Do not chase losses or prioritize gambling over your daily life.
  • Only play when you're in a good mood and feeling clear-headed.
  • Do not play games if you are under the influence of alcohol or any other substance.

Our dedicated customer support team remains available to assist at any time. Do not hesitate to contact us for assistance via email at support@sweepstorm.net.

Self-Exclusion and Taking a Break

It's important to Sweep Casino that you have fun playing online. If you would like to take a temporary break from gaming, you can choose to self-exclude yourself from accessing the Platform. Sweep Casino fully supports decisions to self-exclude and has systems in place to ensure this is possible.

If you wish to pre-emptively self-exclude yourself from accessing the Platform, you may email a request to Timeout@sweepstorm.net. The subject should state “SELF-EXCLUDE FROM SSC” and the email should include the following minimal information to allow identification of your account:

  • Your full name
  • User ID and/or email address associated with your SS Casino account (if available)

Your account will be promptly disabled by our customer support team upon receipt of the email. This email will be flagged by our system as urgent and escalated to the highest priority.

Within 24 hours of receipt of your self-exclusion request (or the next business day between 9am–9pm EST), a member of our customer service team will reach out to obtain more information to execute a formal exclusion period based on your needs.

To self-exclude for a Definite Period, inform the customer service representative of the specific duration (days, weeks, or months). Once set, the exclusion period cannot be reversed until it expires.

To self-exclude for an Indefinite Period, request an indefinite exclusion. A request to lift it will be granted three (3) months after SS Casino receives it.

The self-exclusion begins once all necessary information is provided. If you're still able to access the platform after confirmation, it is your responsibility to notify us. Failing to respond will result in indefinite suspension.

During self-exclusion, your SweepStorm account will be temporarily deactivated. For account history, information, payments or winnings, contact us at support@sweepstorm.net. You will not receive marketing during this time.

We recommend self-exclusion from any other gaming platforms you use.

Sweep Casino reserves the right to exclude users at our sole discretion if a gaming problem is suspected.

To close your account due to a gaming problem, email us at support@sweepstorm.net, and we will process your request as soon as reasonably practical.

Please note: Self-Exclusion Periods or limits only apply to the account associated with the provided information. If you have more than one User Account, separate requests are required. Sweep Casino is not liable for fraudulent attempts to bypass exclusions.

See our Terms of Use for more information.

Self-Assessment

We invite you to ask yourself the following questions. The more 'yes' answers, the more likely you may have a gaming issue:

  • Do you prefer to stay away from work or family due to gaming?
  • Have you had repeated failed attempts to stop or control gaming?
  • Have you ever borrowed money to play games or pay gaming debts?
  • Do you play games to escape worry or trouble?
  • Do you neglect caring for yourself or family in order to play games?
  • Have you ever lied about the amount of time and money spent on gaming?
  • Have you sold or pawned possessions to get money to play?
  • Have you felt hopeless or depressed as a result of gaming?

If you feel you have a gaming problem, we strongly advise you to seek help immediately. Admitting you have a problem is the first step to reclaiming your life.

Independent Help Organizations

Our support team is always available, but we’ve also compiled external resources to help with problem gaming:

Gaming Therapy also offers free tools, emotional support, live chat, and a mobile app available for both iPhone and Android devices.